General Terms and Conditions

Effective from: November 23, 2023

I. General Provisions

1. These General Terms and Conditions (hereinafter: GTC) regulate the contractual relationships between INTERTICKET Kft. (hereinafter: Service Provider), as well as sellers and buyers (hereinafter collectively referred to as: Users when referring to sellers and buyers together; when referring to Users and Service Provider together hereinafter: Parties) using the website providing secondary ticket market services (Telekom Veszprém Handball Team Marketplace; hereinafter: Website or Marketplace). The GTC defines the conditions for using the Website, the conditions for using the service for selling and purchasing admission tickets, as well as the rights and obligations arising between the Service Provider and the User.
2. The Service Provider is a company engaged in ticket distribution, which through this service enables Users to:

• as a ticket or season ticket holder (hereinafter: Seller), advertise for sale an already purchased ticket for an event that they do not wish to use, or
• as a ticket buyer (hereinafter: Buyer) purchase tickets advertised by other Sellers

(hereinafter collectively: Service).

The Service Provider's goal is to create secure conditions in the secondary ticket market for customers wishing to sell or buy tickets, regarding the validity and authenticity of the given ticket. Accordingly, the Service Provider changes the code of the ticket required for entry, thereby ensuring that the Seller can legally sell the ticket only once. Following the sale, the code of the original ticket becomes invalid, and entry to the event with it is not possible. The Service can only be used for electronic tickets (E-Ticket) originally sold by the Service Provider.

3. By using the Service, Users expressly accept the rules of these GTC. By using the Service, the User declares that they have become familiar with the conditions set forth in these GTC and have accepted them as binding, and have consented to the processing of their data necessary for using the Service within the scope defined in the GTC and in the Data Protection Notice.
4. The Service Provider does not become the owner of the tickets at any stage of the sales process, but merely acts as an intermediary between the Seller and the Buyer. The intermediary service facilitates convenient and secure transactions. The Buyer purchases a ticket that another natural or legal person owner offered for sale through the Service Provider's system.
5. Beyond the Service defined in these GTC, namely regarding the actual execution of the event, the User is in a service relationship with the Event organizer (hereinafter: Event Organizer). The Service Provider does not participate in the organization and execution of the event; its activity and responsibility are limited solely to facilitating the sale and purchase of admission tickets. The services provided by the Service Provider and the Event Organizer - and the responsibility for them - are therefore separate. The execution of the event as advertised is the obligation of the Event Organizer. The Service Provider assumes no responsibility whatsoever for the performance of artists, athletes, other performers appearing at the event visited with the purchased admission ticket, or the quality, execution, realization or cancellation of the performance.

The admission ticket is a contract between the Event Organizer and the User, in which the Event Organizer undertakes to execute the event and the User pays the consideration for the Admission ticket. The name and other identification data of the Event Organizer generally appear on the front side of admission tickets.

6. The Website services can only be used as Seller and Buyer by natural persons over 18 years of age with legal capacity. The sale takes place between two natural persons or business entities. During the sale, the Seller does not issue an invoice to the Buyer for the consideration of the tickets, and no invoice can be requested from the Service Provider in this regard.

II. Operation of the Telekom Veszprém Handball Team Marketplace

The event organizer has defined the following special rules regarding secondary ticket market sales:

The Seller may offer their ticket for sale, or from their season ticket may select which match they wish to sell, at the latest until 8:00 AM on the day before the match. On the Website, the Seller fills in their personal data and provides their bank account number to which they request the purchase price of the tickets in case of successful sale. The system offers for selection the tickets/season tickets associated with the email address, from which the Seller indicates which one they wish to sell. In the season ticket match option, the Seller selects which match ticket from the season ticket they wish to sell. The Seller enters the barcode of the ticket/season ticket they wish to sell (multiple tickets/season tickets can be offered in one transaction).

Sales can only take place at the official adult ticket price without discounts or reductions. Accordingly, the system will automatically display this ticket price (in the case of a season ticket ticket, the adult ticket price determined for the given match).

For verification purposes, it is important that the Seller provides as email address the address with which they purchased the ticket/season ticket; without this, the sales process will not work properly. The system checks the data provided by the Seller and requests clarification in case of error. In case of data match, it confirms the offer. The Seller receives a confirmation email message about the offer for sale.

In case of successful sale, the Seller receives an email notification from the Service Provider, at which point their sold ticket or season ticket for the given match becomes invalid for them. The seller receives the purchase price by bank transfer to their bank account. From the purchase price, an intermediary fee of 2,000 HUF + VAT is deducted, for which the Seller receives an invoice from the Service Provider.

If the Seller has not sold tickets for all matches from the season ticket, they can safely use their season ticket for entry to other matches not affected by the sale.

If the offered ticket was not purchased on the Marketplace, the Seller receives an email notification about this, at the latest by midnight on the day before the match. In this case, the offered ticket or season ticket remains valid for the match.

On the Marketplace, tickets for a given match can be purchased until 12:00 PM on the day before the match, with seat selection. On the Marketplace, tickets can be purchased at the official original ticket price, with payment of a 3% + 400 HUF / ticket service fee. Following successful purchase, the buyer receives a confirmation message from which they can also access the service provider invoice for the service fee. The buyer receives the ticket by email at the latest by midnight on the day before the match. Their ticket contains a new, unique barcode with which their entry is guaranteed. The Buyer purchases the ticket from the Seller as a private individual, so they do not receive an invoice for its purchase price, only for the paid service fee.

III. User Data

1. The Service Provider reserves the right to refuse service to the User in justified cases and to turn to the appropriate authorities, particularly in case of providing false data, false identity or bank card data, sale of counterfeit tickets, or any abuse of the computer system or admission tickets.
2. The User undertakes to immediately notify the Service Provider's customer service of any unauthorized use of their data or other breach of security.
3. The User declares that their data have been entered in the system in accordance with reality. The Service Provider excludes its liability for damage arising from providing incorrect, erroneous or false data or email address during sale or purchase, however may claim compensation for damage arising in connection with this from the User. The Service Provider is entitled to delete obviously incorrect or false data, and in case of doubt is entitled to verify the authenticity of the User.
4. Regarding the processing of user data necessary for using the Service, the Service Provider's Data Protection Notice is applicable, which is accessible in the footer of the Website. The special data processing rules related to secondary ticket market sales are contained in section III.7.C. of the Data Protection Notice.
5. By using the Service, the User consents to the Service Provider being able to forward the data to the organizer of the given event for the purpose of enabling the event organizer to provide information directly and immediately about the cancellation of the event, changes to its date, or any important circumstances affecting the spectator in any respect.
6. The Service Provider exercises the greatest care expected regarding the processing and storage of personal data. However, the Service Provider is not liable for any damages caused by unavoidable attacks (so-called hacker attacks) that occur despite the greatest care expected.

IV. Special Rules for Ticket Purchase

1. Secondary ticket market tickets available on the Website are always visible depending on whether someone wishes to sell a ticket for the given event. Consequently, the composition and price of the available ticket supply may also change from time to time.
2. There is no possibility for personal purchase at the Service Provider; purchase is only possible on the Website. There is no possibility for reservation without payment within the Service.
3. Prices are displayed in Hungarian forints.
4. The Buyer makes an offer for purchase by entering buyer data and pressing the "Payment" button. By pressing the "Payment" button, the offer becomes final and the buyer is not entitled to withdraw or delete their offer thereafter. With the offer - in case of success of the payment transaction - the sale is concluded and the Buyer receives the ticket electronically with a modified entry code.
5. Payment is made by bank card on the interface provided by the bank serving the payment. Accordingly, the Service Provider does not become aware of the Buyer's bank card data. The Service Provider assumes no responsibility for any errors arising during bank payment.
6. If an event is cancelled or its date is changed by the Event Organizer, the Event Organizer decides on the rules for exchanging or refunding tickets. The date, time, venue of events may change in certain cases. The Service Provider is not necessarily informed by Event Organizers about these changes. Accordingly, it is the buyer's obligation to follow news about the event. The Service Provider assumes no responsibility for inconveniences or damages arising from changes related to the event. In case of cancelled event, the Service Provider does not refund the service fee or intermediary fee.

V. Special Rules for Offering Tickets for Sale

1. The Seller may only offer for sale tickets that are legally in their possession and ownership, which they may legally possess and which they have not previously sold to anyone else, or simultaneously offered for sale on another forum. The Seller bears full liability for damages for violating this rule. The Seller bears full liability for damages and/or criminal liability towards the Buyer or the Service Provider if they provide incorrect or erroneous data regarding the ticket.
2. The Service Provider does not guarantee that tickets offered for sale will actually be sold. If the Seller wishes to withdraw their ticket from sale before the end of the sales period specified in section II of this notice, they may contact the Service Provider's customer service; however, the Service Provider does not guarantee that their ticket will be immediately released from the sales offer.

VI. Withdrawal from Contract, Exchange and Refund of Tickets

1. After pressing the "Payment" button and the success of the payment transaction, the Buyer has purchased the ticket from another private individual and is not entitled to the right of withdrawal from the purchase. There is no possibility for exchange and refund of tickets.

VII. Limitations of the Service Provider's Service

1. The Buyer acknowledges that due to the characteristics of the internet, the continuous operation of the system may be interrupted despite the Service Provider's prior knowledge and intent. Accordingly, the Service Provider does not guarantee the error-free and uninterrupted operation of the Service and the associated Website, or that access to the Service will be continuous or error-free.
2. The Service Provider is entitled to suspend the Service partially or entirely for the maintenance of the Service or the associated Website, or for other security considerations, without any prior notice or notification.
3. The Service Provider assumes no responsibility regarding information and content related to individual events on the Service Website, particularly regarding information received from the event organizer or entered into the system by them.
4. The Service Provider is only liable for damages caused by intentional or grossly negligent errors attributable to it. The extent of liability may not exceed the value of the purchase transaction.
5. The User acknowledges that the Service Provider is not responsible for any damage or abuse arising during or as a result of payment by bank card.
6. The Service Provider excludes liability for all damage caused by unlawful activity or omission of the User, the event organizer, or a third party.
7. In case of possible cancellation of the Event, the event organizer decides on the method of refunding tickets. The Service Provider cannot be obligated to refund the intermediary fee and service fee due to it from the User. If the event organizer decides that the Service Provider - as the primary ticket market seller - should refund the tickets, the Service Provider will refund the price of tickets to the Buyer in case of tickets sold on the secondary ticket market through the Service Provider's secondary ticket market system.
8. If as a consequence of war, rebellion, terrorist act, strike, accident, epidemic, fire, blockade, flood, natural disaster, severe energy supply disruption or other unforeseen and unavoidable obstacle that falls outside the scope of the User or the Service Provider, either of them is unable to fulfill any contractual obligation, such person is not liable for any loss or damage that arose as a consequence of these events.

VIII. Trademarks and Copyrights Appearing on the Website

1. The trademarks and content appearing on the Website constitute the exclusive property of the Service Provider or other rights holders. Third parties may not use, distribute or publish these designations in any way without the express and prior written approval of the Service Provider or the rights holders.
2. The information and other documents accessible on the Website are protected by copyright; the rights related to these belong to the Service Provider or the rights holders. Third parties may not use, copy, distribute or publish the information and other materials accessible on the Website contrary to the purpose of the Website without the express prior written approval of the Service Provider or the rights holders.
3. The User accepts that the Service Provider acquires unlimited and exclusive right to use comments and contributions (e.g. chat, blog, questionnaire), observations, suggestions and ideas provided by them in connection with using the Website. The Service Provider becomes the exclusive owner of all such rights related to the observations and may not be restricted in any way in their use. The Service Provider is entitled without restriction to exploit, use, publish, adapt, delete, make public the User's observations without having to provide any consideration to the User for this in any way.

IX. Final Provisions

1. The Service Provider is entitled to engage subcontractors and data processors. It is liable for subcontractors as if it had provided the service itself.
2. The concluded contract does not qualify as a written contract, so it is not accessible in filed form. The conclusion of the contract is proven by electronically saved purchase data. The Service Provider stores the electronic records of the purchase at its own registered seat.
3. The agreement between the Parties is concluded in Hungarian language. Due to the characteristics of the internet, the territorial scope of these GTC is not limited to the territory of the Republic of Hungary.
4. The rules of Hungarian law are governing in the interpretation of these GTC. In matters not regulated in these GTC, the Service Provider's generally applied GTC (which is accessible in the footer of the Jegy.hu site) and the provisions of applicable Hungarian legal regulations are correspondingly applicable.